FAQ

We cater to water sports enthusiasts of all levels – from weekend kayakers to serious touring paddlers. Our customers value:

• High-performance gear for kayaking and canoeing
• Specialized equipment like precision foot controls and custom rudder kits
• Durable accessories that stand up to marine environments
• Global shipping for adventurers exploring worldwide waterways

Our gear is selected by paddlers, for paddlers:

• Performance-focused: Every item is chosen for its on-water functionality
• Marine-tough: Designed to withstand saltwater, UV exposure and constant use
• Specialist selection: Hard-to-find components like SmartTrack rudder systems
• Hand-checked quality: Our Washington team personally verifies each order

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Currently we process orders as guest checkouts, but you’ll receive detailed tracking information via email the moment your gear ships from our Washington hub.

You’ll receive email updates at each stage:

1. Order confirmation (immediately after purchase)
2. Processing notification (within 1-2 business days)
3. Shipping notification with tracking number

For urgent inquiries, contact our crew at [email protected].

We ship globally except to parts of Asia and certain remote regions. During checkout, our system will automatically confirm if we can deliver to your location.

Standard Express ($12.95 flat rate):

• Carriers: DHL or FedEx
• 10-15 days after dispatch
• Trackable with signature confirmation
• Ideal for time-sensitive gear needs

Free Economy (orders over $50):

• Carrier: EMS
• 15-25 days after dispatch
• Most eco-friendly option
• Perfect for expedition planners

All orders take 1-2 business days to process before shipping. Then:

• Express: Typically 10-15 days after dispatch
• Economy: Typically 15-25 days after dispatch

International orders may require additional time for customs clearance, though we include all necessary paperwork to speed the process.

International customers are responsible for any applicable duties, taxes or customs fees. We declare all packages accurately with the proper HS codes to prevent delays.

We stand behind our gear with a 15-day no-questions-asked return policy:

• Returns must be initiated within 15 days of delivery
• Items should be in original, unused condition
• Contact us at [email protected] to start the process
• Customer pays return shipping unless item was faulty

Though we hand-check every order, if damage occurs in transit:

1. Contact us within 3 days of delivery
2. Include photos of the damaged item and packaging
3. We’ll immediately send replacements or process a refund

Our precision foot controls come in several configurations. Consider:

• Your kayak’s make/model (some require specific fittings)
• Adjustability needs (fixed vs. sliding systems)
• Material preferences (stainless steel vs. composite)

Need help? Email photos of your current setup to our gear experts.

Cockpit covers are model-specific. Measure your cockpit’s length and width at its widest points, and check our sizing charts. For composite kayaks, ensure the cover material won’t react with your hull’s finish.

Yes! Our Custom Kits section offers:

• Bespoke rudder and skeg systems
• Modified deck fittings for unique setups
• Special-order marine hardware

Describe your needs in detail and we’ll recommend solutions.