At Paddle Gear Shop (“we”, “us”, or “our”), operating at propaddlefit.com, we value your trust as much as we value the marine-tough reliability of our paddling gear. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website and services.

1. Information We Collect

We collect information to provide better services to our global community of paddlers:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number.
  • Transaction Data: Details about products you purchase, payment method (Visa, MasterCard, JCB, PayPal), and order history.
  • Technical Information: IP address, browser type, device information, and pages visited to improve our website performance.
  • Communication Data: When you contact our Washington-based crew via email or phone, we keep records of those communications.

2. How We Use Your Information

We use your information with the same precision as we design our foot controls and custom kits:

  • Process and fulfill your orders for paddling gear worldwide
  • Provide customer support from our Washington headquarters
  • Improve our products and website functionality
  • Prevent fraud and enhance security of transactions
  • Communicate about orders, products, and paddling tips
  • Comply with legal obligations regarding international shipments

3. Data Sharing and Disclosure

We handle your data with the same care we apply to crafting our marine equipment:

  • Service Providers: We share information with payment processors (Visa, MasterCard, PayPal, etc.), shipping carriers, and IT service providers strictly for order fulfillment.
  • Legal Requirements: We may disclose information when required by law, particularly regarding international customs documentation.
  • Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve paddlers worldwide (excluding parts of Asia and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same reliability we build into our products:

  • PCI-compliant payment processing with end-to-end encryption
  • No storage of sensitive payment data on our servers
  • Regular security audits and fraud detection systems
  • Secure protocols for data transmission

6. Your Rights

You have rights regarding your personal information, just as you have choices in selecting paddling gear:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data, subject to legal requirements
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact our crew at [email protected] or +1 (202) 555-PADDLE.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your paddling gear shopping experience:

  • Essential Cookies: Necessary for secure checkout and account functions
  • Performance Cookies: Help us improve website performance
  • Analytics Cookies: Understand how paddlers use our site to better organize our product categories

You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy as we expand our global paddling community. The updated version will be posted on our website with a new “Last Updated” date.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact our Washington-based crew:

Paddle Gear Shop
3464 Massachusetts Avenue
Washington, US 20024
Email: [email protected]