Shipping Policy

At Paddle Gear Shop, we’re committed to getting your marine-tough paddling gear to you efficiently and ensuring your complete satisfaction. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your paddling gear. If you need to return an item, here’s how it works:

Our Return Policy

• Most items can be returned within 15 days of delivery
• Items must be unused and in original packaging with all tags and protective coverings intact
• Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Custom Kits (made-to-order products)
• Foot Controls (due to installation and hygiene considerations)
• Drain Plugs (small hardware items)
• Any products that have been installed or used

How to Initiate a Return or Exchange

1. Contact Our Crew: Email us at [email protected] within 15 days of receiving your order with your return request (see template below).
2. Wait for Approval: Our Washington-based team will respond within 2 business days with return instructions.
3. Package Your Item: Securely repackage the product with all original materials.
4. Ship It Back: Send the package to our Washington address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline:
  • Credit card refunds: 5-10 business days to appear on your statement
  • PayPal refunds: Typically processed within 24 hours

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges:

• Follow the same return process above
• Clearly state the replacement item you want in your return request
• We’ll ship the replacement once we receive your return
• You’ll be responsible for any price difference and additional shipping costs

International Returns

For our global paddlers:

• Return shipping must be sent via the original carrier (DHL, FedEx, or EMS)
• You’re responsible for any customs fees or duties on returned items
• International refunds may take an additional 3-5 business days to process

Damaged or Defective Items

If your paddling gear arrives damaged or defective:

• Contact us immediately at [email protected] or +1 (202) 555-PADDLE
• Include photos of the damage and packaging
• We’ll arrange for a replacement or refund and cover return shipping costs