Welcome to Paddle Gear Shop! These Terms and Conditions outline the rules and regulations for using our website (propaddlefit.com) and purchasing our marine-tough paddling gear. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for paddling enthusiasts aged 18 years or older. By using our site, you confirm you meet this requirement.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Paddle Gear Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, minor variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Product Categories

Our specialized paddling gear includes but is not limited to:

  • Kayak and canoe equipment
  • Car-top accessories and carriers
  • Custom kits and fittings
  • Comfort and safety gear
  • Portage and storage solutions

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

3.2 Pricing

All prices are in USD and subject to change without notice. We are not responsible for typographical errors in pricing.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.4 Order Confirmation

You will receive an email confirmation upon order placement. Please review it carefully and contact us immediately with any discrepancies.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays.

4.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

4.3 International Orders

We ship worldwide except parts of Asia and remote regions. Customers are responsible for any customs fees, taxes, or import duties.

4.4 Delivery Issues

Please inspect your package upon delivery. Report any damage within 48 hours by emailing [email protected] with photos of the damage and packaging.

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days of delivery if:

  • Unused and in original packaging
  • All tags and protective coverings are intact
  • Proof of purchase is provided

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom Kits (made-to-order products)
  • Foot Controls
  • Drain Plugs
  • Any installed or used products

5.3 Return Process

To initiate a return:

  1. Email us at [email protected] within 15 days
  2. Wait for return approval (within 2 business days)
  3. Repackage securely with all original materials
  4. Ship to our Washington address using a trackable method
Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining its confidentiality and all activities under it.

6.2 Accurate Information

You must provide accurate, current, and complete information during checkout and when contacting us.

6.3 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Make false or fraudulent orders

7. Limitation of Liability

Paddle Gear Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Errors or omissions in product information
  • Delivery delays beyond our reasonable control
  • Improper product use or installation
Our total liability for any claim related to your order shall not exceed the purchase price of the product(s) in question.

8. Governing Law

These Terms shall be governed by the laws of Washington State, USA. Any disputes shall be resolved in the courts of Washington.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Us

For questions about these Terms or any other matter:

Paddle Gear Shop
3464 Massachusetts Avenue
Washington, US 20024
Email: [email protected]

Thank you for choosing Paddle Gear Shop for your paddling adventures! We’re committed to providing quality gear and excellent service to enhance your time on the water.